Posts Tagged ‘future’

tesla

Twenty first century Tesla drivers are a new breed of luxury vehicle owners. They are just as obsessed with their automobiles as Porsche or corvette owners. Only you will not hear them talk about the size of the engine or how fast it will rip from zero to sixty seconds. Usually you will be taken aside to learn in confidence about one of the many wonderful features prized Tesla offers.

For example, on a hot Southern California summer day one can turn on air conditioning inside a Tesla remotely to cool off the vehicle prior to driver’s arrival. “It’s gotta be the door handles,” exclaimed John Fender from Agoura Hills:” How can you not love the car that greets you when you come near and says_ can we go for a ride- like an excited puppy.

How about regenerative braking? The vehicle brakes automatically as soon as you remove your foot off the gas. Oh wait! It cannot be called a gas pedal since there is no gas in this car. Let’s call it an acceleration pedal. Excited! You have seen nothing yet. The latest generation of Tesla informs the driver of speed zone changes as the vehicle travels on the road in real time.

Did you know that one must have a smart phone in order to own a Tesla? A friend from Huntington Beach said:” I love the Tesla apps. The iPhone app that lets me see how fast the car is going, the temperature inside the car and its charge status. My wife loves the apps too. Also the home link button knows to pop up when it’s time to open a garage door.”

Also Auntie Tesla took a page out of Uncle Sam’s book of keeping track of their citizens. You can track the whereabouts of the vehicle through you smart phone app.

And of course Tesla owners are very proud of the fact that they spend their hard earned money to protect the environment. As one gentleman eloquently stated:” reducing our foreign energy dependence and hopefully the need to send future generations to war to protect oil interests.”

Finally, most Tesla owners would have you believe that even though they spent a very substantial amount of money purchasing the luxury automobile that it is a sound financial decision due to future savings on gas. What they forget to mention that because of the weight Tesla uses performance tires that have to be replaced every ten thousand miles. Compare your yearly gas savings to replacing a set of performance tires which for 21 inch wheels are about $1800.00.

It’s a wonderful automobile; a marvel of modern engineering and a future of auto technology, but please do not be confused the words Tesla and frugal are not in the same continent. Anotherwords you do not buy a Tesla to save money, you buy it to enjoy a luxury car. So enjoy it!

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We’re a little late to the party but the auto industry is finally making major plays on the digital and internet stages. It’s been standard practice to have a website for any business for almost fourteen years now, but since websites generally just give information or allow you to place online orders they’re essentially phones without having a to deal with a person on the other end. Thanks to social media and the technological leaps in portable technology the way our customers interact with us is changing.

 

Pictures have been increasing in pixel size, cameras have been decreasing in physical size, and these two combinations have made things like Snapchat and Instagram incredibly accessible and thus wildly popular. Well we’re making use of these technologies in a couple of ways. Taking pictures and having a way to send them easily means now we can write estimates for minor damage without ever having to see a car. While this isn’t entirely recommended since there is always the chance of internal damage, and pictures don’t get the message across entirely, it’s a step in an interesting direction.

The newest innovation which really sticks out is now the ability for our customers to track their repairs. Thanks to the great folks at CCC Information Services, we can now have our customers look up not only the status of repairs online, but also see pictures of the process. Not every body shop will be participating in this, but at Hilton Auto Collision we’ll be doing our best to make sure our customers can check up on their cars right from the comfort of their own homes.

 

Now for my personal favorite: tablets. Tablets have been around since the mid-nineties but did not get very popular until around 2007, and are really just computers that use touch instead of hardware for interaction. This difference is invaluable, since it allows for the tablet to be portable. Thanks to its portability anyone can use it anywhere, easily, and unlike laptops they don’t have long start up times (they usually just stay on) and due to the simpler technology going into them, large amounts of fans, bulky casing, and other computer necessities are not required.

With all of this in mind, it is easy to see the future which is coming, and I for one look forward to it. Our body shop has recently received its first CCC approved tablet and when it is set up we will be writing estimates outside by our customers’ cars, right next to them, in real time. This gives a more open, less restrictive environment for both us and our customers. No longer will customers sit idly by staring uncomfortably at the unknown of the computer screen. Instead we’ll be right by you, going over the vehicle step by step as we input it into our device.

 

My father told me that in the early nineties, body shops stopped hand writing estimates and switched to computers. The change was made to make things more streamlined, to boost production, and to lower the chances of getting inflated estimates. An unintended consequence of this is it seems to have also separated customers from the body shops. A technological shift is happening right now which has the potential to remove this unintended problem. Thanks to the internet, social media, and tablets, no longer do we keep our customers out; we can now open our doors wide and let them in.