Archive for January, 2014

Our expert detailer George taking care of the last steps of the refinishing process

Our expert detailer George taking care of the last steps of the refinishing process

In California your car is much more than just a tool for getting place to place. It is seen as an extension of the driver, with each car being just as unique as the person behind the wheel. There are even some people who claim they are able to tell everything about a person just by looking at their vehicle. A long time ago, in fact over a hundred years ago now, Henry Ford said that you could get the Model T in any color, “as long as that color is black!”  Thankfully this is no longer the case. With thousands of colors to chose from, various tints for windows, rims ranging from all sizes, hilariously small to outrageously huge, and all sorts of other options and decorations available, it’s easy to see why the car has become so personal.

Certain technologies become more fragile as they grow in complexity, which is as true in electronics as it is in car paint. The more personal our cars become, the more we want to take care of them. The perfect fusion of these two ideas is best represented in what is known as the detail job. In short it is the complete cleaning, polishing, and waxing of the entire vehicle. But, it goes deeper than that. For instance, when a detailer uses special compound to buff your paint, he’s not just removing stuck dirt and light scratches. The compound actually mixes with the paint and increases its longevity and quality. There are plenty of people who do this on their own, but in Southern California you’ll find all the detail shops packed. Not only are people trying to keep their babies clean, they’re also trying to keep them protected.

Modern car paint is made from a special blend of chemicals and water, and is referred to as ‘water-based.’ It is an environmentally friendly spray paint, applied in special booths, and has an incredibly wide range of colors. Most cars come with two major layers of paint, the colored paint and a ‘clear coat.’ As its name suggests, the clear coat is not visible. Its purpose is to take as much damage before that damage reaches the actual paint. Damage comes from a variety of sources, the most major one being the weather. Long periods of direct Sun exposure and being covered in snow on incredibly cold days can permanently damage your cars paint, by either causing it to peel or turn a different color. Dangers to just the surface of the paint include oxidation and scratches. Deep scratches can cause very serious problems. The car paint does more than just make your car look good, it protects it. If you have a scratch deep enough to expose metal, that metal can rust, and could eventually rust out an entire panel.

With there being a demand for detailers, a large supply has popped up. While there are plenty of detail shops and licensed at home/mobile detailers, there are also many who operate without licenses, or even basic training. One should always be cautious and wary of what they are purchasing and who they are purchasing from. This includes car dealers themselves! Dealerships offer ‘clay protection coats as an add on to the vehicle price , just like power windows or navigation system. jobs.  In reality clay coat on your vehicle is nothing more than a glorified deatail job

A big thing to consider  is whether or not you’re getting enough bang for your buck. Dealers will charge you an arm and a leg and most of the time you’ll end up getting a good enough job, if not sub-par. With car washes you run the risk of subpar jobs and they definitely don’t  give each car the attention it needs. The easiest option is finding someone close to you with a detailer they trust, though that doesn’t guarantee the detailer knows what they’re doing. Always use caution and common sense when looking for good service! There are also online options such as yelp, and the reviews can lead you in the right direction.

The best type of detailer is the kind with a deep passion for what they do and attention to detail, and I can find a no better example than our shop’s own George Nieto. George treats every customer’s car as if it was his own, going through every nook and cranny and never missing a single step to make sure the car is just right. He holds a large amount of intimate knowledge regarding cars, paints, and detail supplies, so he always knows what car needs what and how much of it. He fully stands behind his work, and so do we. We wanted to offer our customers the best in both quality and protection, and thanks to George we can. If you find yourself in need of detail, especially when Spring and Summer start coming around, come by and let us take care of you. We promise you won’t be disappointed!

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With a recent move to Pasadena I get a lot of phone calls from Burbank customers. Surprisingly or due to my sincere desire for exceptional customer service approximately 75% of them are willing to go to Pasadena to get their vehicles repaired. But Pasadena is only 15 miles away from Burbank, a relatively short ride on the freeway. How far would you go to get the repair and customer service you deserve?

Former Los Angeles resident Mark Duncan drove his prized Porsche, 911 Carrera convertible all the way from Las Vegas to get repaired at Hilton Auto Collision Center. “I wouldn’t have it any other way!” exclaimed Mr. Duncan who moved to Vegas last year exploring a business opportunity.

Driving on Nevada highway Mark ran his valued speedster over something and cracked his bumper and radiator.” I didn’t even have to think about it,” exclaimed Mr. Duncan when he called me about his problem:” I already called my insurance company. I want you to take care of my baby.”

And I did just that. Aside from six thousand dollars bumper special ordered from Germany repair went smoothly. A month later Mark was back behind the wheel of his shining white cabriolet. “You did a beautiful job,” said Mark when I met him at a function in Burbank the day after he picked up his car:” It even feels like it has more pep and it drives better.

No complaints

Posted: January 15, 2014 in Automobile

igor

New Year usually brings new ideas and new resolutions. Common ones on my list are lose weight, new exercise program, make more money and spend more time with my family. With a new shop on my hands, Hilton Auto Collision Center, I decided to shoot for a new goal in 20014.

My goal for this year is to have no customer complaints or in other words to have customer satisfaction index at 100%. I aspire to have every customer leaving Hilton Auto Collision Center completely satisfied and I am willing to do whatever it takes to achieve that.

“Impossible!” exclaimed my son Andrei who is an IT consultant at Hilton Auto Collision Center:” You said it yourself; some people just have to complain. It is unavoidable.”

“They can complain, “I smirked:” But only about other vendors or how they got into an accident, but not about our operation. That is the goal.”

Shop manager Onik Damaryan recalled a situation where a vehicle owner did not want to keep the car after an accident and told him that he would complain no matter how well repair was performed.

Sounds like I have a significant challenge ahead of me this year. What can I do?

I pledge to personally inspect every vehicle before it leaves our shop. I pledge to listen, to really listen to every customer and address their every concern, pay attention to details and keep lines of communication open as repair progresses.

Fifteen days into New Year there have been no complaints so far. Stay tuned.

seriously it's a sweet building

The Shop!

Hello ladies and gentlemen, my name is Andrei Volkov and I am the website administrator. I’d like to say…the website is up and running! It took half a week longer than expected but it’s finally up, but it needs some trimming around the edges before it’s perfect. Any and all questions and concerns regarding the website, the content on it, additions or changes you might like or if you just feel like chatting my e-mail is andreivolkov91@yahoo.com.